16 Must Have Cross-Channel Marketing Tools of 2023

The number of quality cross-channel marketing tools has increased along with the amount of easily accessible APIs, SDKs, and integration platforms.

Furthermore, as more marketing channels are able to “talk” to one another, the usefulness of cross-platform marketing tools has become more relevant.

So, what is cross-channel digital marketing?

Also known as omnichannel or multichannel marketing, cross-channel digital marketing software supports the delivery of campaigns across a variety of interactive channels. 

Cross-channel marketing tools connect inbound and outbound, digital and non-digital campaign intelligence within a single platform. And in doing so, marketers are able to provide a seamless and consistent brand experience throughout the customer journey.

Some of the advantages of managing campaigns across channels through one solution consist of:

• Consistent communication with customers improves CX (customer experience), leading to increased customer lifetime value and brand advocacy.
• Easier to create a single cross-channel view of the customer, which provides actionable data for executing relevant cross-sells and upsells.
• Better performance in terms of marketing campaign metrics, such as CTR (click-through-rate) and conversions.
• Improved customer retention as well as acquisition, meaning a higher ROI on marketing expenditures.

We’ve broken down the best 15 cross-channel marketing tools of 2021 into the following categories:

• Chat marketing tools
• Email marketing tools
• Social media marketing tools
• SEO marketing tools
• Advertising tools
• Marketing automation tools
• Lead generation tools

Cross-Channel Marketing Tools for Chat

#1. Omnichannel chatbot marketing – Customers.ai

Customers.ai is an omnichannel chatbot that enables companies to proactively engage with audiences on their website, Facebook Messenger, SMS text messaging, and other popular web chat applications.

Using OmniChatⓇ technology and chatbot marketing automation, Customers.ai instantly connects customers and prospects to businesses in order to: 

• Generate leads 
• Re-engage customers, and 
• Offer real-time, 24/7 chat support

This enables you to create campaigns such as chat blasts, conversational drip campaigns, as well as website chat dialogues one time, and then execute them across multiple marketing channels.

Cross-Channel Marketing Tools for Email 

#2. Multichannel email marketing – MailChimp

MailChimp is one of the most popular email marketing platforms due to its ease of use and ability to create great-looking emails with a drag-and-drop user interface.

In addition to being the most recognized email marketing platform in the world, MailChimp has built out a suite of multi-channel marketing tools.

MailChimp now refers to itself as an “all-in-one marketing platform” with tools for:

• Email marketing
• Customer relationship management (CRM) dashboards
• Custom domains and website design templates
• Social media management and content scheduling
• Facebook and Instagram ad builders
• Landing page builders, including ecommerce
• Marketing analytics, and more.

MailChimp has gradually become more like Marketo, but for small businesses. And they’re doing this by building cross-channel marketing tools that complement their bread and butter, which is email.

Cross-Channel Marketing Tools for Social Media

#3. Multichannel social media management – AgoraPulse

Agorapulse is an all-in-one social media analytics dashboard and content scheduler that works across multiple platforms, including:

• Facebook
• Instagram
• Twitter
• YouTube
• LinkedIn

You can use AgoraPulse to gain audience insights and capitalize on otherwise missed opportunities with full monitoring and social media engagement tools.

AgoraPulse has many options to build a pipeline for your content calendar. Additionally, you can store unlimited posts tied to particular themes, and queue them up for publishing.

Reporting and analytics are the two things that AgoraPulse does best. 

It’s easy to export reports with key metrics and analysis on engagement and growth, and content reports let you identify posts that achieve the best reach, engagement, and clicks for any given period.

Lastly, you can use AgoraPulse to show your marketing team’s impact on conversions and revenue, as well as encourage more positive engagement with your ads across social channels.

Check out our list of the 18 best social media marketing tools to add to your marketing tech stack.

#4. Multichannel social media automation – MeetEdgar

MeetEdgar is similar to AgoraPulse but has a different superpower. While AgoraPulse’s strength is in its cross-channel social media analytics, MeetEdgar’s strength is in its fully automated, cross-channel content scheduling. 

The best way to describe MeetEdgar is that it’s a content recycler for all of your most important (or evergreen) branded content.

MeetEdgar automates the sharing of evergreen content across Facebook, LinkedIn, Twitter, and Instagram.

The time MeetEdgar will save you each week is what makes it one of my personal favorite social media marketing tools.

Unlike other content schedulers such as Hootsuite or Buffer, you can load MeetEdgar with your most important content one time, and then have that evergreen content shared over and over again on a set schedule.

In summary, use MeetEdgar’s cross-channel marketing tools for social media to do the following:

• Promote your best content, on a repeating schedule.
• Save your social media manager hours of time each week.
• Auto-generate and test variations of posts across Facebook, LinkedIn, Twitter, and Instagram.
• Schedule how many times per week, and on which days at which times you want each piece of content posted to each social media channel.

#5. Multichannel content insights – BuzzSumo

Digital marketers use BuzzSumo to reveal what content works and what content doesn’t perform across social media.

You can use BuzzSumo to get fresh content ideas and spend your time creating content that you know is going to perform well once it’s released into the wild. With the right workflow you can generate a lot of content this way.”

The BuzzSumo platform has four key components:

• Discovery tools help you explore high-performing content so you can get more likes, links, and shares.
• Research tools analyze billions of data points to sharpen your marketing strategy.
• Influencer tools help you identify influential people to power-up your brand or campaign.
• Monitoring tools track comments and trends so you can respond quickly and capitalize on opportunities.

#6. Multichannel social share buttons – AddThis

AddThis makes drag-and-drop share buttons that you can place on any web page. 

For example, in the image below you’ll see their share buttons on the left-hand side of the AddThis homepage.

AddThis also offers web tools for list building, link promotion, and recommended posts.

You can use AddThis to:

• Make content shareable with drag-and-drop share buttons.
• Build your audience across multiple channels with auto-follow buttons.
• Increase site traffic by promoting your links and creating enticing calls to action.

#7. Facebook Messenger for business – Customers.ai

More than 1.5 billion consumers actively use Facebook Messenger chat. However, less than 1% of businesses are utilizing Messenger for business.

Furthermore, Messenger is trending because it’s compatible with chatbots for your website, and soon will be fully integrated into Instagram as well as WhatsApp.

Customers.ai Facebook Messenger chatbots allow you to engage with your audience with marketing automation tools such as:

• Chat blasting: Just like email blasts, but with chatbots
• One-time notifications: Invite users to get updates and promotional messages
• Drip campaigns: Sequenced messages across Facebook, SMS, and web chat
• Facebook post autoresponders: Capture leads and subscribers from organic Facebook posts

All the Messenger contacts captured by your Facebook Messenger bot can be added to other Customers.ai marketing channels. This includes SMS text messaging, native live chat for your website, and other web chat apps like Instagram and WhatsApp.

This way, you’ll be able to build user profiles, see their entire history across channels, trigger messages based on their behavior, and opt them into other campaigns.

Learn how to create a Facebook Messenger funnel that drives conversions.

#8. Multichannel automation for social media – Phantombuster

Phantombuster provides over 200 code-free automation and data extraction tools across over 20 social platforms including:

• LinkedIn
• Twitter
• Instagram
• Facebook
• Pinterest
• Zapier
• Medium
• Quora 

Each tool can be used individually or combined with others to create full cross-channel marketing workflows.

For example, here’s a workflow that uses three different automation tools for lead generation on LinkedIn.

Use Phantombuster on your social media channels to:

• Generate leads
• Save time
• Build audiences
• Increase reach and engagement

Overall, Phantombuster is the most “growth hacker” like platform on this list. For more, check out these 15 awesome growth hacking tools used by top digital marketers.  

Cross-Channel Marketing Tools for SEO

#9. Multichannel SEO marketing – SEMrush

SEMrush is the best all around SEO tool to make your brand visible online. 

You can use SEMrush to supercharge your content marketing, improve SEO across your websites, create PPC campaigns, and manage your social media presence.

Some of the most popular tools to use on SEMrush are:

• Technical SEO audit
• Social media tracker
• Backlink audit
• Ad builder
• Keyword position tracking
• On-page SEO checker
• PPC keyword tool
• Organic traffic insights

SEMrush is useful for almost any marketing campaign. A few of their notable “extras” consist of tools built for specific verticals such as Traffic Jet, Amazon, affiliate marketing programs, and marketing agencies.

#10 Multichannel SEO & PPC marketing – SE Ranking

SE Ranking is one of the most versatile all-in-one tools that can help you go from 0 to 100 SEO-wise without much effort. The toolset is suitable for both newbies in the field and professionals, which is rare.

Some of the most used instruments by SE Ranking are:

• Keyword Rank Tracker
• Keyword Research Tool
• Competitor Analysis Tool
• On-Page SEO Checker
• Website Audit
• Backlink Checker

So, the set can cover most of your on-site and off-site SEO needs by showing all valuable data in handy expandable graphs and charts on one screen. 

Besides, with SE Ranking you get social media management (SMM) or local marketing software if you need more than just website optimization. There are even more tools popular with small to middle businesses, agencies, SEO specialists, product managers, etc.

SE Ranking offers not just tools, it offers experience.

Cross-Channel Marketing Tools for Advertising

#11. Multichannel online advertising – AdEspresso

AdEspresso is for performance markers that need to manage hundreds of ads and ad variations at a time across multiple channels.

The AdEspresso platform has a combination of marketing automation tools designed to save you time while increasing conversions.

Using AdEspresso, you can quickly create and analyze your ad campaigns for Facebook, Instagram, and Google, all from one platform.

Running lots of Facebook ads? 

Check out the top 7 Facebook ad hacks of all time to get ideas from one of the World’s top experts!

#12. Omnichannel online advertising – Customers.ai

One of the many marketing tools available from the Customers.ai OmniChatⓇ platform is built specifically for Facebook Messenger ads.

Before 2020 is over, even more Messenger ad tools will be available to serve to your audiences on Instagram, Facebook Shops, and possibly WhatsApp as well.

Messenger ads are a huge opportunity that savvy digital marketers are taking advantage of. 

And that’s because Messenger ads are different from regular Facebook ads. 

Even more important, Messenger ads perform better than your average Facebook advertising tools because they initiate engaging conversations with chatbots.

• Messenger ads outperform other ads by 2X-10X
• Instant lead and data capture
• More features available for personalization
• Automated lead qualification and follow-ups with chatbots

There are a couple types of Facebook Messenger ads. There’s click-to-Messenger ads, and then there’s sponsored messages that are native to Messenger.

Another cool thing about Messenger ad experiences is that they can take place across the Facebook family of apps. This includes Facebook newsfeed, Instagram newsfeed, Facebook and Instagram Stories, Marketplace, Messenger, and more.

Check out 19 different Facebook advertising tools you can use with Customers.ai.

Cross-Channel Marketing Tools for Automation

#13. Multichannel workflow automation – Zapier

Zapier is a great cross-channel marketing tool for creating automated workflows across your mar-tech stack. 

Compatible with thousands of tools, Zapier allows you to easily chain commands together with an “If X happens, do Y” structure.

For example, the Customers.ai Zapier integration allows you to easily send information that’s stored to customer profiles in Customers.ai to other applications. 

Here are just some of the most popular “Zaps” for Customers.ai users: 

• Add all new leads to your CRM, such as Salesforce
• Send SMS messages or Slack notifications to new contacts
• Subscribe new Customers.ai contacts to MailChimp
• Register Customers.ai contacts to Zoom Webinars

Automation allows you to combine multiple actions and apps together in a single Zap.

Zapier will save you lots of time by automating repetitive tasks and please your clients when you’re able to work with their tech stack.

#14. Multichannel marketing automation – Autopilot

Autopilot is all about building a lead generation and lead nurturing process, and then making that process automated. 

Using visual marketing automation, Autopilot makes it easy to design personalized customer experiences that capture and convert.

Autopilot allows users to: 

• Customize journeys based on audience behavior. 
• Build multi-channel workflows to send automated messages. 
• Generate customer journey reports that allow you to fix leaky marketing funnels.

Autopilot also includes features such as measuring campaign ROI and optimizing the revenue funnel based on real-time performance. 

Lastly, Autopilot integrates with other popular platforms such as Salesforce, InsideView, GoodData, Zapier, Slack, and Twilio.

Cross-Channel Marketing Tools for Lead Generation

#15. Multichannel lead prospecting data – Clearbit

Clearbit has rapidly become one of the most popular and powerful B2B marketing tools on the market. 

In short, Clearbit is a marketing data engine for all of your customer interactions.

The Clearbit platform can be used to better understand your customers, identify future prospects, as well as personalize marketing and sales interactions. 

Clearbit is a powerful multi-channel marketing tool that cross-references 250+ data sources and can segment audiences by nearly 100 unique tags.

Clearbit has three separate but integrated tools that make up its core components:

• Reveal: Unmask anonymous web traffic to personalize for target accounts
• Enrichment: Turn any email or domain into a full person or company profile
• Prospector: Discover your ideal accounts and leads with complete contact info

Keep in mind that Clearbit is not a cheap service, and if you don’t know how to use it, you can quickly run up the bill by acquiring too many leads. 

That’s why you need to use the tool properly, identify highly target audiences, and then prospect in order to consistently fill your sales team’s pipeline with quality leads and data.

#16. Omnichannel lead generation software – Customers.ai

Most live chat software is only found on a company’s website. However, with OmniChatⓇ technology by Customers.ai, you can instantly talk to customers across multiple channels, including: 

• Live chat for website
• SMS text messaging 
• Facebook Messenger 
• And soon to come – Instagram, WhatsApp, Apple Business

Customers.ai’s drip campaign features for web chat, SMS, Facebook Messenger, and other popular platforms allow you to set up a sequence of messages delivered at specified intervals.

Additionally, just like mass email marketing, Customers.ai has an automated, reliable method of sending mass content all at once to your audiences across multiple channels.

Check out its Facebook Messenger Chat Blaster feature, as well as its SMS Blaster to see how to send bulk messages in both Messenger and text messages.

You don’t have to worry about coding with Customers.ai either, because it offers marketing templates for every industry, and is built for both tech-savvy and non-tech-savvy marketers in mind.

Customers.ai is a great way to grow your contact list and generate leads. And one of its best features, autoresponders, can turn your social post commenters into leads.

The platform is fully integrated with a Facebook Comment Guard feature that allows you to automatically add contacts to your Messenger contact list each time someone comments on your post. All you need to do is to install the comment guard on your Facebook post.

In need of more marketing tools?

If you need even more marketing tools, we have a lot of categories for you to choose from. Browse through hundreds of marketing tools in the following lists:

• Free marketing software
• Tools for digital marketing agencies
• Marketing automation tools
• Trending digital marketing tools
• Social media marketing tools
• Ecommerce marketing tools
• Instagram marketing tools
• B2B marketing tools
• Viral marketing tools
• Marketing tools for small business
• Lead generation tools
• Growth hacking tools
• Conversion rate optimization (CRO) Tools
• Content marketing tools
• Affiliate marketing tools
• Marketing automation for agencies
• Email marketing tools

Important Next Steps

Frequently Asked Questions

1. What are cross-channel marketing tools?

Cross-channel marketing tools are software or platforms that enable marketers to create, manage, and optimize marketing campaigns across multiple channels, such as email, social media, mobile apps, and more. These tools help businesses deliver consistent and coordinated messages to their target audience across various marketing channels.

2. Why should I use cross-channel marketing tools?

Cross-channel marketing tools offer several benefits. They allow you to reach your audience through multiple channels, increasing the chances of engagement and conversions. These tools also provide insights and analytics to measure the performance of your campaigns across channels, helping you optimize your marketing strategies. Additionally, cross-channel marketing tools enable consistent messaging and branding, enhancing the overall customer experience.

3. What features should I look for in cross-channel marketing tools?

When choosing cross-channel marketing tools, consider features such as seamless integration with multiple channels, audience segmentation capabilities, automation and personalization options, reporting and analytics functionalities, A/B testing capabilities, and scalability. These features will help you effectively manage and optimize your cross-channel marketing campaigns.

4. Are there any popular cross-channel marketing tools available?

Yes, there are several popular cross-channel marketing tools in the market. Some examples include HubSpot, Salesforce Marketing Cloud, Adobe Campaign, Mailchimp, and Marketo. However, it’s important to evaluate your specific needs and requirements before selecting a tool that best suits your business.

5. How can I get started with cross-channel marketing tools?

To get started with cross-channel marketing tools, follow these steps:

1. Identify your marketing goals and target audience.

2. Research and evaluate cross-channel marketing tools based on your requirements.

3. Choose a tool that aligns with your needs and budget.

4. Set up the tool and integrate it with your existing marketing channels and platforms.