Known Issues

8 articles

Facebook Permissions Issues

Since we integrate so heavily with Facebook, we require some permissions from you in order to do work on your pages like: Sending Messages. Reading Messages from users. Seeing a list of Facebook Page…

Updated by Raquel Bartolome

Refresh Page Access Token Error/ Update Permissions

Expired Facebook Token. This means that your Facebook page token is expired. There is an easy fix for this to get you back up and running. Note: You need to be an ADMIN of the Facebook Page and an AD…

Updated by Raquel Bartolome

Too Many Bananas!

Have you ever received the "Too Many Bananas!" message while working on a Bot? if so, this means you encountered a system bug. ugh! Don't panic! The Bug will have been automatically logged and our en…

Updated

Issues with Ad Blockers & Privacy Extensions

Because we integrate extensively with Facebook's API and suite of plugins and tools for their Messenger Platform, Chrome Extensions that are designed in part to prevent websites like Facebook from ru…

Updated by Dan Golder

Website Widget not Appearing on iOS 12.1

At the moment, the Website Chat Widget will not appear on any product running on iOS 12.1. You may have noticed this if you have an iPhone or similar Apple device. Apple is blocking Facebook's plugin…

Updated

Report a Bug

To Report a Bug email Support@mobilemonkey.com Please be as specific as possible and include your contact information if you would like to be reached directly for assistance. Thank you! MobileMonkey…

Updated

Edit Your Facebook Permissions

If you are currently signed in to your MobileMonkey account, you may use this link to logout. You may also want to sign-in using Incognito or a different browser so that you are not automatically log…

Updated by Inga Supranovich

How to test Synced Ads on Facebook Ads Manager

WARNING: Facebook Ads Manager currently contains a bug where clicking Edit on an Ad will automatically overwrite your Messenger Setup published from MobileMonkey. WORKAROUND: Make clicking Publish in…

Updated by Dan Golder